Process Engineer

Key Responsibilities:

• Process Discovery and Documentation
  • Conduct thorough process discovery across departments and cross-functional review to understand current workflows and document them where none exist
  • Engage with stakeholders across different areas of the bank to capture insights, identify differences, and resolve discrepancies in how processes are performed
  • Develop comprehensive process maps and documentation to serve as a single source of truth for the bank.
• Standardization and Best Practices
  • Create standardized processes that meet the needs of various departments while aligning with best practices and regulatory requirements
  • Facilitate workshops and discussions with cross-functional teams to build consensus on standardized processes and obtain buy-in from all relevant areas
  • Establish guidelines and frameworks for each process, ensuring that standards are consistently applied across the organization.
• Process Optimization and Continuous Improvement
  • Analyze the newly documented and standardized processes to identify areas for improvement, streamlining, and potential automation
  • Identify where elimination of steps and/or simple non-tech or very low tech process/form efficiencies can be implemented quickly (phase 1 improvements).
  • Work with teams to implement phase 1 efficiency improvements once processes are documented and standardized
  • Set up monitoring systems to regularly evaluate process effectiveness and identify further opportunities for optimization.
  • Work with IT workflow team and business to develop estimates and benefits case to propose budget for workflow/automation requiring technology.
  • If approved, work with the team to implement improvements.
• Cross-Functional Collaboration and Change Management
  • Lead the change management effort required to transition departments from varied, informal processes to standardized workflows
  • Provide training and support to ensure all employees understand the new processes and are equipped to follow them.
  • Communicate regularly with key stakeholders to manage expectations and address any concerns regarding process standardization.
• Risk and Compliance Alignment
  • Ensure that standardized processes meet regulatory and risk management requirements specific to the banking sector.
  • Work with compliance and risk teams to embed necessary controls into newly defined processes.
• Development of Process Governance:
  • Create and establish a governance framework to manage ongoing process documentation, version control, and updates.
  • Develop a process audit system to ensure adherence to standardized processes over time.

Qualifications:

• Bachelor’s degree in engineering, Business, Finance, or a related field; a master’s degree is a plus.
• 3+ years of experience in process engineering or improvement, preferably in banking or financial services.
• Strong background in process mapping, process documentation, and standardization.
• Knowledge of change management principles and experience working with diverse teams to unify and standardize workflows.
• Familiarity with process mapping and documentation tools (e.g., Visio, Lucidchart) and basic knowledge of regulatory requirements in banking.

Preferred Skills:

• Certification in Lean Six Sigma or another process improvement methodology.
• Experience developing process governance and documentation practices.
• Strong interpersonal skills for effective collaboration with cross-functional teams.